Returns & Exchanges
At Giant Bikes Osborne Park, we want you to be completely satisfied with your cycling gear and offer a flexible return policy for items in original condition. If your purchase isn't the perfect fit for your riding style, you can return or exchange it within 30 days of purchase.
Check Eligibility
Ensure your item is unused, in its original packaging, and includes all tags and proof of purchase.
Contact Our Team
Email our Osborne Park store or visit us in-person to initiate your return and receive a Return Authorization number.
Pack and Send
Securely package your items and drop them off at our store or ship them back via a tracked courier service.
Receive Refund or Exchange
Once our technicians inspect the item, we will process your refund to the original payment method or finalize your exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing